The night before last I was looking at my DirecTV account on line. I noticed that, since I have been a good customer, I am eligible for a free receiver. Perfect I thought since our present receiver is giving us troubles. So I called to make sure it is in fact free and there will be no shipping fees, setup fees, extra monthly fees, or other hidden fees. I was assured it is in fact free and there will be no hidden or added fees. I said, Thanks I will order one online. Tonight I went online to order and it now shows it is not free and in fact it is $69.00. So I called again to ask what happened to free. They say it was never free. I argued enough that they transferred me to “Programming”. They also said it was not free but it is $49.00. I said I was looking at it online and it says $69.00. They said they could send it to me for $19.00. I said I would not pay for it since it was free the other night. Then he says he can send it to me for free with $10.00 off my next 6 bills. I said, “What”! He then asks if I also want Stars free for the next 3 months. I said, “Why wouldn’t I”. He said, “OK you will be receiving the free receiver in 2 days and $10.00 off your next 6 bills and Stars free for 3 months”…What just happened?
The State of Washington is suing Direct TV for deceptive advertising. Be very careful and watch your bill. I'm sure you won't receive your $10 off credit and they'll charge you for Stars
ReplyDeleteDirect TV... Just keep getting transferred and you get a lot... How funny!!! They are a riot and have you ever talked to so many people who don't know anything??? Fun read this morning... Always enjoy knowing that we all have the same issues...Have Fun & Travel Safe!
ReplyDeleteDonna
Because in three months they hope you forget to cancels the extra channels and get to over charge you for them.
ReplyDeleteIt seems that you are a shrewd negotiator.
ReplyDeletesquawmama, I always know I am in for some fun when I call DirecTV. I called them to activate a box for our Casita Patio TV last month and actually talked to someone intelligent and spoke English.
ReplyDeleteTom, I hear ya man. But I am on to their game. Besides, we scanned through the new movie channels last night and found nothing worth watching so I will be canceling right after the free months.
Hotel Cal, The funny thing is I negotiated nothing. They just kept handing me more and more. I heard that if you try to cancel your service they will attempt to keep you by giving you just about everything they got.
Laura, I will keep an eye on that. I did go to my account last night after talking to them and saw where they had already posted the changes and it was all free.
ReplyDelete