While at the FMCA rally this past March I had the opportunity to have 3 problems remedied. I have a leveling jack that leaks, my generator was in need of a tune-up, and my water heater needed a part.
The jack company couldn’t replace the jack on site but they talked about how great the company was and how responsive they are to the customers needs. They promised me they would expedite a jack to me right away.
The generator company did tune my generator however they didn’t have some needed parts. They also spent an hour boasting how great the company is with customers and also said they would expedite the parts.
As I passed by the water heater booth I mentioned a needed part. The guy handed me a piece of scrap paper and said here right your address and I will send you one as he seemed to otherwise not even notice I existed. Yeah right I thought.
Of all 3, can you guess which was the ONLY one that came through? That’s right I got the part for…the water heater. I never did hear a thing from the other 2.
The jack company couldn’t replace the jack on site but they talked about how great the company was and how responsive they are to the customers needs. They promised me they would expedite a jack to me right away.
The generator company did tune my generator however they didn’t have some needed parts. They also spent an hour boasting how great the company is with customers and also said they would expedite the parts.
As I passed by the water heater booth I mentioned a needed part. The guy handed me a piece of scrap paper and said here right your address and I will send you one as he seemed to otherwise not even notice I existed. Yeah right I thought.
Of all 3, can you guess which was the ONLY one that came through? That’s right I got the part for…the water heater. I never did hear a thing from the other 2.
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