Frustration

I just spent the last 5 days battling with Direct TV. It all started when I lost my Local channels. They have always worked out here at the resort even though we are right on the edge of their spot beam, but the other day they went away and would only occasionally pop in and out. Being that this weekends NASCAR race was on FOX, one of our locals, I knew I needed to do something or Susan would not be happy. So I decided to switch from the locals to the West Feed out of Los Angeles. Now I have done this several times since we have been fulltiming and every time I have to explain that we LIVE in our RV and DO NOT have a permanent house and was told that because of this we don’t need a waver. After explaining this they have always switched us over. This time however was quite different. I spent over an hour on the phone yesterday and went through 5 different people. None of them could figure out how to do the switch. They all said “The Computer” said I was denied. After over an hour, 7 people and 3 different phone calls I finally got a hold of Danielle. Right away she said, “OK, no problem.” And it was done. Now later that evening I noticed we were missing some channels so I called again and got someone that was able to restore them. I also noticed that we were also receiving channels that we could not get before. Something is amiss I thought. This morning I logged on to my account on the Internet and noticed that during all the fiasco yesterday, somewhere along the line, I got changed over to a different programming package and to add the missing channels they just upgraded to the next higher package. This amounted to much more money of course. So today, it was back on the phone again. This time however, I was able to get it all straightened out with only 3 phone calls. All is well again.