I have come to realize, if you make a call and they tell you they will get back to you, FORGET IT! You’d better call someone else. I guess there is so much business out there that customers are not important anymore. I recently made six inquiries and have not received one call back. Four were to the manufacturer of my motorhome. All I need to know is if I can get some matching upholstery material to reskin my couch. This is a simple inquiry that they can’t even respond to. How difficult can that be? I also called Camping World on the recommendation of Michelin to see if I can get an appointment to inspect my tires for a warranty claim. "Can’t find the guy you need to talk to, we’ll get back to you", RIGHT! Another was my Doctor’s billing department. I called to inform them that they are billing me for a bill already paid. Every time I call them I never get to talk to a real person, I always get voice mail, and of course they never called back. I guess they have this thing about talking to customers. I know I have all the time in the world to wait for a call back but I am considerate enough to put off anything I need/want to do to wait around for their call back. Too bad they aren’t considerate enough to make that call. Oh yeah, I remember a few weeks ago waiting for the windshield repairperson to show up for the 8:00a to 12:00a appointment. He showed up at 1:00p.
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