My Dometic refrigerator has only lasted me 4.5 years. It is one of the few NOT covered under the recall even though it has the same problem stated in the recall. How convenient!
I have contacted several people at Dometic and they all agree that it should have lasted 8 to 10 years but will not help me out with the cost of repair. When they asked if I purchased the extended warranty I asked, “Why? Is it something that is necessary on Dometic Refrigerators?” The Supervisor of Customer Service told me no, it is to cover special circumstances. I said I have one of those special circumstances and I think Dometic should help me out. They say, “Not without a warranty.” I asked about the 5 year warranty on the cooling unit and was told they stopped doing that prior to my year model. I would assume because they had too many failures within that 5 years and it was not cost effective. I told them if it comes to replacing the refrigerator I will choose to install a Norcold because I need a refrigerator that will last longer than 4 to 5 years. They told me that is my option, in other words, They Don’t Care! I have worked my way up the ladder to the Supervisor of Customer Service with the same results. When speaking to the Warranty Department I asked to speak with someone else and was transferred me to an automated service center locator. Not too bright there.
All I am asking for is a replacement cooling unit. I am willing to pay the labor cost for the installation.
I have one more person I will be contacting at Dometic. Gary Atwater is the Manager of the Warranty Department. Gary, if you are reading this, Expect my call! If you can help me out I will make sure this post gets deleted and post a letter of commendation for your efforts.
I have contacted several people at Dometic and they all agree that it should have lasted 8 to 10 years but will not help me out with the cost of repair. When they asked if I purchased the extended warranty I asked, “Why? Is it something that is necessary on Dometic Refrigerators?” The Supervisor of Customer Service told me no, it is to cover special circumstances. I said I have one of those special circumstances and I think Dometic should help me out. They say, “Not without a warranty.” I asked about the 5 year warranty on the cooling unit and was told they stopped doing that prior to my year model. I would assume because they had too many failures within that 5 years and it was not cost effective. I told them if it comes to replacing the refrigerator I will choose to install a Norcold because I need a refrigerator that will last longer than 4 to 5 years. They told me that is my option, in other words, They Don’t Care! I have worked my way up the ladder to the Supervisor of Customer Service with the same results. When speaking to the Warranty Department I asked to speak with someone else and was transferred me to an automated service center locator. Not too bright there.
All I am asking for is a replacement cooling unit. I am willing to pay the labor cost for the installation.
I have one more person I will be contacting at Dometic. Gary Atwater is the Manager of the Warranty Department. Gary, if you are reading this, Expect my call! If you can help me out I will make sure this post gets deleted and post a letter of commendation for your efforts.
Check out this site, maybe drop them a line. They seem to be a big help to people who get screwed:
ReplyDeletehttp://consumerist.com/
I also have a problem with these folks. We purchased a add a room from them and now we need spare parts but they say we have to buy the installation kit and throw those items we don't want in the garbage. Great customer service.
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