I finally found someone to repair our refrigerator today…Well maybe. Mobil Medic came out to take a look this morning and said he would be willing to take on the job if I brought the motorhome to his shop. He said he needs it at the shop so he can get a couple of his guys to help him pull it out and over the kitchen counter. I told him I would get back to him. In the mean time I called Dometic again and asked for the Manager of the Warranty department. Of course I got voice mail and did not expect a call back. A bit later I got a call from another person at Dometic that stated the Manager was busy and he could help me out. I figured, what the heck, and gave it a try. After stating my case he agreed that 4 years was about ½ the 8 year life expectancy and agreed to offer me the part at ½ price. I though this was fare, so he setup a warranty account for me. I then called Mobil Medic to set up a date to get-er-done. The Mobil Medic guy started to back peddle and after talking to him he said his part markup on ½ price wasn’t enough to do the job. I then offered him his markup of the full priced part and he said he will call me tomorrow. We’ll see.
Also today I got a call from the insurance company and they said they have good and bad news. Bad was they are standing behind their denial. Good was that it might be covered under the recall. I said, “That’s bad and bad news because it is NOT covered under the recall.” I told them again that I wanted to appeal the decision. They said I would have to talk to someone else and transferred me…to another voice mail of course.
Also today I got a call from the insurance company and they said they have good and bad news. Bad was they are standing behind their denial. Good was that it might be covered under the recall. I said, “That’s bad and bad news because it is NOT covered under the recall.” I told them again that I wanted to appeal the decision. They said I would have to talk to someone else and transferred me…to another voice mail of course.
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